Frequently Asked Questions

Check most frequently asked questions here. If you still need help, then please contact us at info@seafoodcrate.com

About Seafood Crate

Fish and seafood were traditionally stored and shipped using wooden crates until the extensive use of plastics changed things. Wooden crates have a nostalgic and traditional feel to them. The founders of Seafood Crate grew up watching seafood being transported in wooden crates. We pay homage to that in our crate’s design. We call it a crate instead of a box because, for us, it is something more special than just a box of seafood.

Inter-Canada Fisheries is a Canadian industry powerhouse that has been importing seafood worldwide since 1980. They specialize in sourcing the freshest and highest quality seafood from around the world. We share their warehouse and directly access all the fresh seafood from the docks. We ship out your crates within 24 to 48 hours of receiving the seafood in our warehouse.

Having to eat the same seafood twice or thrice a week can get boring. So we did a lot of research and experimentation to come up with unique combinations of different seafood. Our curated crates make it simple and easy to have variety in your week’s menu and to stay healthy at the same time. Each crate is tied to a theme and includes products that match the theme. Fun isn’t it? 

 

You can also build your own custom crate with whatever seafood we offer!

When we say “from the waters to your door,” we mean it! Here’s how you get seafood from Seafood Crate:

 

Caught in the sea -> Processed, packed, and shipped to wholesaler (like Inter-Canada Fisheries) -> Vacuum-packed and shipped to your door.

 

Compare that to how you get seafood at a grocery store or fish market:

 

Caught in the sea -> Processed, packed, and shipped to wholesaler -> Shipped to store -> Cut/reprocessed, repackaged, and placed on the shelf -> Sits on the shelf -> You go and buy it.

 

There are two key reasons why Seafood Crate is the freshest option. 1.) All the time that is required to send the seafood to the retailer and the time it sits on the shelf is eliminated. 2.) Vacuum-packing our seafood locks in the freshness. In a grocery store or fish market, fish is cut and sits out oxidizing for who knows how long. Oxidization is what causes loss of freshness, taste, and nutritional value.

 

Our subscription model enables us to order the exact amount of seafood we need. We receive our seafood direct from our suppliers on Monday. We process it and immediately vacuum-pack it. Then we ship it to you in an insulated box with ice packs that keep your seafood cool and fresh.

 

If you can think of any other way to get the freshest possible seafood, please let us know and we will be happy to implement it!

We have considered seasonality, supply fluctuations, and other factors when pricing our crates. So any price increases we experience do not get passed down to you. However, if prices are adjusted, the adjustments will be done quarterly.

Are you planning a sushi party? Our tuna and salmon are sushi / sashimi-grade. Yum!

Handling Our Seafood

This is a fundamental question!

 

If you plan to cook and eat your seafood soon after receiving it, refrigerate it in its vacuum pack. It’ll stay fresh and delicious for at least 4-5 days!

 

If you don’t plan on consuming your seafood soon after receiving it, place it in the freezer (not fridge) in its original vacuum bag. When you want to cook your frozen seafood, take it out of the freezer and place it in the refrigerator to thaw for 24 hours. If it is not completely thawed out after 24 hours, you can melt it in cold water. Thawing your seafood in this way maintains its nutritional value and taste.

 

Sushi and sashimi-grade products must be completely frozen before consumption. This kills all the microbes. These microbes are generally eliminated by cooking, but as sushi and sashimi are not cooked, it is essential to freeze them beforehand.

  1. Since it is a perishable commodity, we take utmost care to ensure that it gets you quickly. We have designed our crates so that your seafood remains fresh for 24-48 hours after being packed. We prefer you receive your crate personally and not let it sit outside your front door or porch alone and lonely. 
  2. Once you receive your seafood, place it in the refrigerator or freezer as per the handling instructions in your crate.
  3. We try our best to deliver your crate in a safe place if there is no one there to receive it and we take a photo of the delivered crates. Even though the insulation & gelpacks inside can keep the seafood safe for an extended time period, please make sure that you retrive the dropped crates as earliest as possible and ensure it doesn’t get left outside for an extended period.
  4. We will not be able to process refunds in cases of unclaimed and returned crates as the seafood will have spoiled by the time we get it back.

If you are a foodie or a seafood aficionado or connoisseur, you can tell its freshness by the look and feel of it. Compare your seafood to that from a grocery store. The colour, texture, and smell can all play a part in determining freshness. All it takes is one bite of our seafood to know that when we say “shore to door” freshness, we mean it!

If it’s refrigerated in the sealed vacuum pack, it’ll stay fresh and tasty for 4-5 days. If you are freezing your seafood for later use, it can be safely consumed after receiving it.

If you want your seafood to be as nutritious and delicious as possible, you should put it in your fridge to thaw for 24 hours. If it is not completely thawed out after 24 hours, you can melt it in cold water.

My account

No. You do not have to sign up for an account to buy from Seafood Crate. Accounts are optional and they are not created automatically when you place an order.

If you need to check on your past orders, you will have to create an account using the email id which you used to place the order. 

Sign into your account using your email & password and you will be able to see all your past orders.

Other

We’re located in Vaughan and ship to southern Ontario. We have plans to expand to all of Canada and select US states in the future. Are you in southern Ontario? 

Thanks for your inquiry! As we are an online fish market with many different crate sizes, crate contents, and products, there isn't a concise way to list all the prices in a menu. With 12 different curated crates, and over 10 products and 4 different sizes, the product combinations are vast. It would be a lot of reading to see a full list of prices and product combinations. But let me tell you the products we have on offer: 

We have salmon, rainbow trout, black tiger shrimp, red shrimp, tilapia, tuna, cooked lobster meat, rock lobster tails, cod, halibut, cooked octopus tentacles, scallops, and seabass. Among these items, we have organic, farmed, and wild caught varieties. 

There are prices on our website. Go to seafoodcrate.com and click Shop Now. You don’t have to order anything yet. Just select the seafood you want and you'll be able to see the prices of our products. 

IVariety of fish and seafood from all over the world. And we have cultivated iron-clad working relationships with the most reputable seafood and fish suppliers and fishermen. 

 

Check the description of each product for more details. 

Inter-Canada Fisheries now sells a wide variety of fish and seafood from all over the world. And we have cultivated iron-clad working relationships with the most reputable seafood and fish suppliers and fishermen. 

 

Check the description of each product for more details  https://www.intercanadafisheries.com/ 

Product

We are a Canadian company with 40+ years of seafood industry experience. 

We want to make seafood a part of your daily life without burdening you with the heavy thinking behind what to buy, how much to buy, and how frequently to buy. Health Canada recommends you eat seafood at least twice a week.

The 7 oz/200 g portion size we offer is tailor made for an average person's 1 meal requirement. So depending on how many seafood meals you want in a week for you or your family, you can order only those many portions. Easy isn't it!

Our recyclable crates have been designed to keep your seafood cool and fresh for 24-48 hours after packaging, depending on external temperatures. The crates are lined with special insulation and contain ice gel packs. This helps protect your seafood from external heat and keeps it fresh by maintaining the required temperature. Your seafood is artisanally cut into portions and comes to you sealed in vacuum packs. The vacuum packs seal in the freshness. The crates, the insulation, and the ice gel packs are recyclable. Your seafood arrived as fresh as it was when we got it!

Shipping

Yes, we do ship to homes and businesses. We prefer that someone personally receive the delivery. Send crates wherever you’d like as long as it’s within our delivery area.

We currently ship within southern Ontario, More details are available on our delivery areas page https://seafoodcrate.com/pages/delivery-areas 

We offer free delivery for orders that are over $99 after discounts in Toronto GTA region. For orders under $99 after discounts the delivery charges are as below:

For addresses in Toronto: $9.99 + taxes

For addresses in GTA outside of Toronto: $14.99 + taxes

We offer free delivery for orders that are over $250 after discounts in Southern Ontario region outside of Toronto GTA. For orders under $250 after discounts the delivery charges are as calculated at checkout:

Detailed breakup of postal codes / cities covered is available at https://seafoodcrate.com/pages/delivery-areas

To ensure that you get the freshest possible product, we work on an order deadline system.

We deliver on Tuesdays & Fridays every week.

The order deadline for Tuesday delivery is the previous Friday noon

and for Friday delivery it is the previous Wednesday noon.

The order deadline for Tuesday delivery is the previous Friday noon

and for Friday delivery it is the previous Wednesday noon.

Let’s say you ordered before the Wednesday noon deadline, You can get your crate on the coming Friday. And if you ordered after Wednesday noon but before Friday noon, you can get your crate on the coming Tuesday.

Here’s how it would work on our side: After the Friday deadline is passed, we would compile the orders from our customers and place orders with our suppliers. We’d get the fresh seafood from our suppliers on the morning of Monday. We’d clean, process & pack the seafood the same day. It would arrive to your door on the next day i.e. Tuesday

On long weekends where the Monday is a holiday, We’d get the fresh seafood from our suppliers on the morning of Tuesday. We’d clean, process & pack the seafood the same day. It would arrive to your door on the next day i.e. Wednesday

Thanks for visiting our page!

★ Reviews

What our customers have to say...

484 reviews
91%
(440)
6%
(27)
2%
(10)
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E
Seafood Crate
Eva Pyatt
Exceptional customer service

In addition to great products, the customer service is wonderful. Easy ordering, easy contact with someone at the company and nice people. Thanks and will continue to shop with you.

Thank you so much Eva!

C
Seafood Crate
Customer
A wealth of information

I absolutely love how informative your website is, I keep landing here while searching hard topics that a lot of fishmongers hop over. Thank you for covering hard topics like "tasteless smoke" and glazing. People deserve to be informed about the food they are consuming. Much appreciated

H
Seafood Crate
Howard Roussel
Regarding our last order.

Just placed another order this morning, my wife and I cannot wait till next Tuesday as our order will be delivered. We just love their seafood, will not buy from anywhere else.

thank you Seafood grate.

F
Seafood Crate
Felix Tsetlin
Excellent service

Have been ordering wild caught salmon for several month. Consistently great product and good customer service. Keep it up! Much recommended.

E
Seafood Crate
Eva Pyatt
consistent quality

I've ordered fish and meats several times and I'm very pleased with the consistent quality.